Legal | Withdrawal Policy
As part of our commitment to provide truly superior service, William Hill
U.S. Holdco, Inc. (the “Company or “we”) will make every effort necessary
to ensure that withdrawal requests are processed quickly and efficiently.
We utilize industry leading security and encryption technologies available
to ensure that transactions and financial information are kept secure.
The withdrawal policy dictates that a player is required to verify his
payment method before a withdrawal can be made from his account. This
validation process prevents potential online fraud and ensures that funds
are returned to the player’s personal account.
Upon entering the withdrawal amount in the cashier, the player may be
required to authenticate his user name and verify that he is the account
holder. This requires the entry of the player’s user name, password, and
unique token number that was sent to either the player’s registered mobile
device or the player’s email address. When this process is successfully
completed, a confirmation message with a withdrawal reference number will
At WSOP.com, the method(s) by which a player may withdraw funds is
dependent upon the deposit payment method(s) used by the player in the
past, and the amount of those deposit(s). Withdrawal requests will be
automatically paid directly to the verified payment method(s) by which a
player submitted his original deposit(s) to his WSOP.com account, up to the
“player transaction balance” (defined as “any total sum a player has
deposited to his WSOP.com account, less previous withdrawals and/or refunds
to this same payment method”).
However, in instances where a player has used a credit card, debit card, or
PayNearMe to submit his original deposit(s) to his WSOP.com account, we
will be unable to send withdrawals back to these payment methods. We will
be able to send the requested withdrawn funds to another payment method of
the player’s choosing, which has been previously verified in accordance
with this Withdrawal Policy.
Thereafter, a player may choose the payment method(s) by which he receives
his remaining withdrawal balance (subject to verification of such payment
method), if available:
- Bank transfer (ACH);
- In-person withdrawal at the Harrah's Philadelphia Casino Cage;
- Any other method approved by the Company, subject to Pennsylvania gaming
An example of how this may work in practice is as follows. Assume deposits
are made in the following manner:
- $100 using a bank transfer from bank account X
- $50 using a bank transfer from bank account Y
- $200 using a bank transfer from bank account Z
After engaging in game play, the player then requests a withdrawal of $600
using a bank transfer. The funds will be paid out in the following manner:
- $100 to bank account X
- $50 to bank account Y
- $200 to bank account Z
- Remaining funds ($150) to the bank account the player specifies, which
has been previously verified in accordance with this Withdrawal Policy
Please note the following important withdrawal information:
- Multiple withdrawals requested within 24-48 hours via the same payment
method may be combined as one payment.
- Withdrawals will be posted as separate transactions and will not cancel
charges resulting from a player’s previous deposit(s) to a WSOP.com
- If a player has not actively used the chosen withdrawal method to deposit
to his account for more than 12 months, that specific withdrawal option may
no longer be available.
- We will not process your withdrawal request, if such request is for less
than the minimum allowable amount:
- The minimum bank transfer (ACH) withdrawal amount is $10;
- The minimum withdrawal via Play+ is $10.
- The minimum withdrawal via PayPal is $10.
- There minimum withdrawal amount at the Harrah's Philadelphia Casino
cashier’s cage is $10.
- We reserve the right to enforce a 24-hour waiting period between cage
withdrawal requests, subject to applicable laws and gaming regulations.
- Player authorization and/or some documentation will be required to
process withdrawal requests, and we may ask that the player sign a list of
all previous deposits to his WSOP.com account.
- Withdrawal method verification must be completed within 14 days or the
withdrawal will be reversed and the funds returned to the player’s
- We reserve the right to delay and/or discontinue the processing of a
player’s withdrawal requests until final verification has been received for
any outstanding deposits which such player has made.
- A player may withdraw bonus funds or winnings from such funds, only after
all applicable bonus and promotion policy requirements have been met.
- We do not charge a fee for any withdrawal method; however, the player’s
bank, or payment processor may levy a fee to process the
withdrawal, for which the player is responsible.
- We reserve the right to delay or cease the processing of a player’s
withdrawal request, until final approval has been received for any
outstanding deposit transactions.
- If your approved withdrawal request exceeds the Withdrawal Transaction
Limit set by a payment method processor but does not exceed the Withdrawal
Daily Limit set by such payment method processor, the withdrawal request
amount will be paid in installments on the same day. In the event that your
approved withdrawal request exceeds the Withdrawal Daily Limit set by a
payment method processor, the withdrawal request amount will be paid in
installments that will split into multiple days, which for the avoidance of
doubt, is always subject to the payment method processor’s Withdrawal Daily
Due to regulations imposed on, or policies adopted by some issuers of
credit cards and debit cards, the Company does not pay withdrawals to
credit cards, debit cards, and PayNearMe accounts.
In some cases, depending on the deposit method used to fund the account,
the player may be asked for one or more of the below documents, or
additional documents not included in the list below, in order to process
the withdrawal. We reserve the right to request that all documents be
certified and/or notarized should it be deemed necessary to prove the
legitimacy of the submitted documents.
- Credit/debit cards: A copy of the front and back of the credit/debit
card(s) used to fund the account. Ensure that all details are clearly
legible to enable prompt and accurate verification. For security purposes,
block out the middle eight numbers on the front of the card copy and the
three-digit security code on the back of the card copy.
- Proof of bank account number (ACH): A copy of a bank statement or voided
check with name and account number clearly visible.
- Proof of address: A recent document showing the player’s full name and
address as registered on his WSOP.com account. This may be submitted in the
form of a utility bill or a credit card statement. If the document provided
is a credit card statement, please block out the eight middle numbers of
the credit card.
- Photo ID: A copy of a valid government issued passport, driver’s license,
or state non-driver ID card. Ensure that the name, photograph, and
signature are clearly visible on the document.
Processing and Reversing Withdrawals
A withdrawal request may be reversed by a player within up to 2 business
days following such request. Thereafter, the withdrawal will be processed
by us and may no longer be reversed. The timeframe for such withdrawn funds
to be received by the player will be dependent on the withdrawal method
Where account verification is required for completing a player’s withdrawal
request, we will return any pending withdrawals to such player’s bankroll
until we have completed the verification of the players account. If the
player’s withdrawal remains in a pending status and is not returned to the
players bankroll immediately, the player will have 14 days to complete the
account verification before the player’s withdrawal is reversed and
returned to his bankroll.
To reverse a requested withdrawal, a player must: (i) login to his WSOP.com
account using his username and password; (ii) go to the Cashier and select
"Withdrawal", where a list of pending withdrawal requests will appear in
the "Awaiting Process" box; and (iii) select any unprocessed withdrawal
request by clicking on it, and then selecting "Reverse Withdrawal". The
withdrawal request will be reversed and the funds promptly returned to the
player’s WSOP.com bankroll.
In the event that a player cancels a withdrawal request, such player will
bear full responsibility for any subsequent wager of such sum. We shall
have no obligation to refund a player any amounts which have been cancelled
by him/her and subsequently wagered.
Withdrawals requested and subsequently reversed will not qualify
as deposits for the purposes of promotions or bonuses that require a player
For assistance withdrawing funds please click here to contact us.
See you at the tables!
Last updated on Jan 26, 2023