Legal | Patron Protection
Patron Protection on WSOP.com
In accordance with the regulations issued by the Pennsylvania Gaming
Control Board(“PGCB”), this page provides information which you may find
useful in relation to your gaming activity and your account with us.
William Hill U.S. Holdco, Inc. (the “Company”, “us” or “we”) is committed
to providing a responsible gaming environment.
Know when to stop before you start.® If you or someone you know has a
gambling problem help is available. Call 1-800-GAMBLER
We want all of our customers to enjoy real-money gambling as a planned and
budgeted entertainment option - like an evening out for dinner, the
theater, or a sporting event. But, as with many other things in life, it is
possible to get too much of a good thing. Moderation is the key for all who
- The decision to gamble is a personal choice. No one should feel
pressure to gamble - from others or themselves.
- Gambling should not be perceived as essential to having a good time.
- Limits should be set before starting to gamble. Money spent on gambling
should be considered the cost of entertainment. People should gamble
only with money they can afford to lose. A person who chooses to gamble
should set time and monetary limits and adhere to them.
- There are times when people should not gamble. Certain emotional states
can heighten the risks associated with gambling. Avoid gambling when
feeling lonely, angry, depressed, stressed, or when coping with the
death of a loved one. Similarly, gambling should not be used as a way
to solve personal or family problems, or to impress others. Never
gamble when it interferes with work or family responsibilities, when in
recovery for addictive disorders or dependencies, when the gambling is
illegal, or when trying to make up for prior gambling losses.
- Excessive use of alcohol when gambling can be risky. Irresponsibly
using alcohol can affect a person's judgment and interfere with the
ability to adhere to predetermined limits.
Keep in mind that you always have someone to talk to. You may seek
professional help from the following organizations:
You can also find further information at:
Preventing Underage Gambling
It is illegal for anyone under 21 to gamble for real-money on the WSOP.com
We perform an electronic verification using a third-party data reference
company to validate the age and identity of all customers. We reserve the
right to ask for age verification information from the player and suspend
the player's account until he provides information that verifies
appropriate age to our satisfaction.
Unfortunately, no system is foolproof. If you know a person under 21 who is
registered with the WSOP.com Platform, please notify our customer support
team. If a person with an account is found to be under the age of 21, such
person’s account will be terminated and the Company may withhold any funds
that are present therein.
It is a criminal offense for persons under the age of 21 to gamble. Anyone
who facilitates a person under the age of 21 to gamble has committed a
criminal offense and shall be prohibited from Internet gaming.
Looking Out for Kids
Responsible gaming means making sure parents understand the importance of
supervising their children's online activities. The internet is readily
accessible in many homes around the world. As a result, gaming companies
and parents must work together to protect children from underage gambling.
To ensure the safety of your children, we recommend installing filtering
software to block minors from accessing certain websites and programs.
Tips for parents:
· Do not leave children unattended near your computer when you are logged
into your WSOP.com Platform real-money account.
· Do not allow persons under 21 to participate in any gambling activity.
· Keep your WSOP.com Platform real-money username, password, and deposit
method details out of the reach of children.
· Educate your children about the illegality and potential dangers of
Most gamblers are casual gamblers - they do it for fun and entertainment.
Experts agree that casual gambling with affordable wagers can be a
harmless, enjoyable pastime. Responsible gamblers understand that gambling
entails risk. That is why gambling responsibly means setting predetermined,
acceptable limits. People who set responsible limits are gambling with
funds they can afford to lose. Those limits differ from person to person,
according to their financial situations. Setting those limits - and
sticking to them - is crucial. A player can establish his own limits by
developing a set of personal guidelines to determine whether, when, and how
much to gamble.
On the WSOP.com Platform, a player can set the following limits on his
account (or a combination thereof):
- Playing time limit
- Deposit limit
- Spend limit
- Poker tournament and buy in limit
- Reality check
In order to set your playing time limit, deposit limit, spend limit, poker
tournament and buy in limit or reality check, a player will first need to
access the My Account page and then follow the relevant instructions below.
A player can access the My Account page from: (i) the player’s desktop by
clicking on the player avatar located on the upper left of the screen and
then clicking on My Account; or (ii) from the player’s mobile application
by clicking by clicking on the player avatar located on the upper right of
the screen and then clicking on My Account.
If a player needs help, customer support is available 24 hours a day to
Playing Time Limit
A player can set a daily playing time limit, in order to notify such player
of the amount of time he has spent playing on the WSOP.com Platform in a
As soon as a player reaches the playing time limit set, such player will
receive a pop-up notification.
A player can set and adjust his daily playing time limit on WSOP.com
Platform through the My Account page and then go to the Responsible Gaming
tab, click Play Time Limits and then insert or adjust (as applicable) the
playing time limit and then click Update Limit.
When the playing time limit is initially set by a player, the playing time
limit will apply to the calendar day in which it is set. Any decrease to a
player’s playing time limit will take effect when the player next logs into
Any increase to a player’s playing time limit, set through the poker client
will take effect subject to his affirmation of any such increase and when
the player next logs into his account, following the conclusion of the
calendar day in which the increase is set.
If a player reaches his time limit when actively playing in a poker
tournament, the player will be able to complete the tournament but will not
be permitted to spend any additional funds on any re-buys, re-entries and
add-ons in such tournament.
A player’s set playing time limit shall automatically renew unless
A player can set a deposit limit on the WSOP.com Platform, in order to
limit the amount of money he can deposit into his account on a rolling 24
hour period, rolling seven day period or a rolling monthly period (a
rolling period means that a deposit limit will always be calculated by
looking back at the past 24 hours, 7 days or 30 days, as applicable, and
not over a calendar day, calendar week or calendar month). The player will
receive a pop-up notification which he will have to confirm for the deposit
limit to take effect.
As soon as a player reaches his deposit limit, such player will receive a
pop-up notification advising him that he can no longer make any further
deposits into his account until a new rolling daily, weekly or monthly time
period begins (as applicable).
A player can set and adjust his deposit limit on the WSOP.com Platform,
through the My Account page and then go to the Responsible Gaming tab and
click Deposit Limits or from anywhere on the Cashier page by clicking on
the player’s avatar located on the upper right corner of the screen and
then Set Personal Limits.
Any decrease to a player’s deposit limit will take effect immediately.
Whilst any increase to a deposit limit will take effect 30 days following
the player making the change to his deposit limit and the player logging
into his account following the expiration of the aforementioned 30 day
By way of example, if a player sets a $100 deposit limit on a weekly basis,
and during such period a player wishes to increase his deposit limit to
$200, the increase will only take effect the first time the player logs
into his account following 30 days from when the player has increased his
Please Note: If a player has requested to increase his deposit limit during
the applicable period, the player will not be able to increase the deposit
limit requested again until after the first request has come into effect.
A player’s set deposit limit shall automatically renew unless adjusted.
A player can set a spend limit, in order to restrict the amount of money
which he can spend on cash games and poker tournaments (calculated
together) on a:
(i) calendar day- beginning at 12.00 am on the day when the loss limit
comes into effect and ending at 11:59 pm on such day;
(ii) calendar week- beginning on a Monday at 12:00 am of the week when the
loss limit comes into effect and ending on the Sunday of such week at 11:59
(iii) calendar month- beginning on the first calendar day of the month at
12:00 am of the when the spend limit comes into effect and ending on the
last day of the month at 11:59 pm; or
(iv) a combination of the three points above.
As soon as a player reaches his spend limit, such player will receive a pop
up notification advising him that he cannot play for real money until a new
daily, weekly or monthly period begins (as applicable). For example, a
player’s your daily spend limit is reached, the player will only be able to
buy in, beginning at midnight.
A player can set and adjust his spend limit on WSOP.com Platform through
the My Account page and then go to the Responsible Gaming tab and click
Spend Limits from where the player can set or adjust the relevant Spend
Limit (for each or any of the three periods provided).
Any decrease to a player’s spend limit will take effect when the player
next logs into his account. Any increase to a player’s spend limit will
only take effect once the applicable time period previously set has
When a spend limit time period expires and a further period with regards to
the spend limit begins, any funds that have been added “to the table”
(through a buy or re-buy) during a poker tournament or ring game are also
excluded from the spend limit calculation. By way of example, if a player
sets a daily spend limit of $50 and such player has bet $10 through a rebuy
if the player is still participating in such hand when the new daily spend
limit begins such player may lose up to $60 (the $10 “at the table” plus
the $50 spend limit).
Players must be aware that any spend limit which they set will have an
effect upon their ability to fund tournament buy-ins, re-buys, add-ons and
play at cash tables during the period of their spend limit (i.e. tournament
buy-ins, re-buys and add-ons will count towards a player’s spend limit). As
a result, if such player reaches the spend limit during a tournament, he
will not be able to fund a re-buy or add-on. By way of example, if a player
set a daily spend limit of $30 and buys in to a tournament for $20, he will
not be able to re-buy into a tournament if such re-buy in costs $15.
Please Note: A player may request to increase his spend limit multiple
times during the time period set, the last request made during such period
will come into effect once the relevant time period has expired.
A player’s set loss limit shall automatically renew unless adjusted.
Poker Tournament and Buy In Limit
A player has the ability to keep track of the amount he spends playing in
each tournament and each cash game by setting a limit on the amount such
player spends in each tournament or cash game.
If a player reaches his poker tournament and buy in limit, such player will
not be able to re-buy in that particular poker tournament or cash game that
the player is currently participating in. If a player has set a spending
limit of $200 per day and has set a poker tournament and buy in limit of
$50, in such instance, for each new game or tournament a player
participates in, such player can spend up to $50 in each game or tournament
that he participates in up to the daily spending limit of $200.
A player can set and adjust his poker tournament and buy in limit on
WSOP.com Platform through the My Account page and then go to the
Responsible Gaming tab where the player can set or adjust the Poker
Tournament and Buy In Limit.
If you make a change to your Poker Tournament and Buy In Limit, it will
take effect the next time you log in to your account in WSOP.com.
If a player reaches his Poker Tournament and Buy In Limit, the player will
be able to complete the tournament or cash game (as applicable) but will
not be permitted to spend any additional funds on any re-buys, re-entries
and add-ons in any tournament or cash game (as applicable).
A player has the ability to keep track of the amount of time he spends
playing on WSOP.com. A player can set his reality check for 15, 30, 45 or
60 minute intervals. The reality check reminder the amount of time you
spent and money wagered since you last logged in.
A player can set and adjust his reality check on WSOP.com Platform through
the My Account page and then go to the Responsible Gaming tab and click
Reality Check from where the player can set or adjust the relevant reality
A player’s reality check shall automatically renew, if you make a change to
your reality check interval, it will take effect the next time you log in
to your account in WSOP.com.
If, at any stage, a player wishes to take a break from gambling, he can
request a cooling off period from the WSOP.com Platform of 1 week, 2 weeks,
1 month, 2 months, 3 months, 5 months or for any other period which may not
be less than 72 hours and may not be greater than 180 days. In order to set
a “cool-off” period through the WSOP.com Platform, a player will first need
to access the My Account page. A player can access the My Account page by
clicking on My Profile located on the upper left of the screen and then
clicking on My Account.
Once the My Account page is reached, the player will need to go to the
Responsible Gaming tab and click Request Self Exclusion which will then
take the player to the Cashier page. On the Cashier page, the player can
choose between the available periods of time he wishes to “cool off” for
and then click submit. The player will then be logged off for the Cashier
page and the WSOP.com Platform.
During the "cooling-off" period a player's WSOP.com Platform account will
be suspended and the WSOP.com Platform will take all reasonable measures to
make sure the player does not receive promotional offers. This suspension
is irrevocable during the "cooling-off" period. The player's WSOP.com
Platform account will automatically re-open at the end of the selected
"cooling-off" period. A player may withdraw their remaining bankroll during
If, at any stage, a player becomes concerned about his gambling, he can
find a link on the My Account page under the Responsible Gaming tab where
he can make a request online to be self-excluded from the WSOP.com
Players may self-exclude themselves by submitting a request in-person at a
location designated by the PGCB, for minimum self-exclusion periods of 1
year, 5 years or permanently. In addition players may self-exclude for 1
year, 5 years or permanently, through the PGCB website.
Once a player self-excludes, we will restrict his account. Any new accounts
he attempts to open during the period of his self-exclusion will also be
restricted as soon as they are detected. Any wager which a player has made
that is still open when such player self excludes, will be cancelled and
the related funds will be returned to your account. During any such
self-exclusion period you will be able to withdraw funds from your account
through the WSOP.com cashier subject to the Withdrawal Policy. In addition,
we will take all reasonable measures to make sure the player does not
receive any promotional material during this time of self exclusion.
A person who has enrolled in interactive gaming self-exclusion or has
otherwise been excluded from interactive gaming activities, and individuals
who are under the age of 21, shall not participate in interactive gaming or
interactive gaming activities and will have their winnings forfeited and
interactive gaming accounts suspended upon violation.
Please note that any request for exclusion from the WSOP.com Platform or if
you permanently self-exclude yourself by submitting a request in-person at
a location designated by the PGCB, such self-exclusion will also apply to
all land based casino and/or hotel properties, companies, online gambling
sites or brands that are currently owned, operated, managed, or serviced or
will be owned, operated, managed or serviced by Caesars Entertainment or
its affiliates after the date of this request... In such event, such player
agrees not to gamble or even visit any part of a facility - including
gaming areas, gaming floors, restaurants, hotels, pari-mutuel gaming areas,
pavilions, entertainment venues, and any other area of a gambling property
owned, operated, managed, or serviced by the Company or its affiliates
during the period of his self-exclusion.
• Following the integration of William Hill into Caesars Entertainment,
Inc. (“Caesars”), Caesars will continue the existing exclusion policies in
place at William Hill sports books and online wagering platforms. Effective
at the time of the integration, William Hill sportsbooks and online
wagering platforms will exclude guests who are on the state-specific or
state sponsored exclusion list for the state in which the sportsbook and
online wagering platforms currently operate. Additionally, where possible,
William Hill sportsbooks and online wagering platforms (and any
sportsbooks/online wagering platforms that Caesars rebrands) will also
exclude guests who are participants of a state-specific or state sponsored
exclusion list in other states across the portfolio. Additionally, Caesars
will continue to honor any in-house exclusion request initiated at William
Hill and will be subject to Caesars’ Responsible Gaming Exclusion Policy.
Finally, we reserve the right to exclude a player at our discretion from
all casino properties and online sites which are owned, operated or managed
by the Company or its affiliates, if we determine there is a reasonable
risk that the player is not gambling responsibly and he refuses to
self-restrict or self-exclude.
Please note! Should a player download any of our applications to his
device and agree to receive push notifications, we will block your
receipt of such notifications only if you choose to: (i) self-exclude
from the WSOP.com Platform; or (ii) cool off
from the WSOP.com Platform
and we will block such push notifications for the duration you have
chosen to cool off for.
If you have not self-excluded or chosen to cool off from the WSOP.com
Platform, the only way to prevent receipt of such notifications is via
the device itself or by deleting the application.
Risks Associated With Gambling
Gambling can have an impact on a player’s life, some of the risks
associated with gambling are:
- Losing more money than you budget for.
- Spending more time gambling than you intend.
- Neglecting loved ones.
- Declining self-esteem.
- Increased stress and anxiety.
- Developing a preoccupation with gambling.
- Placing increasingly larger bets in order to get a rush.
- Gambling to escape or to improve your mood.
- Playing to escape from reality.
- Heightened states of euphoria which may affect your judgement.
Signs and Symptoms of Gambling Disorders?
The following highlights a number of questions a player should ask himself
and his loved ones to help identify potential signs and symptoms of a
gambling problem. While these questions are not a diagnostic,
psychological, or medical test and should not be used as such, many people
who have called gambling help lines have answered yes to one or more of the
- Do you lose time from work due to gambling?
- Is gambling making your home life unhappy?
- Is gambling affecting your reputation?
- Have you ever felt remorse after gambling?
- Do you ever gamble to get money to help pay debts or solve other
- Does gambling decrease your ambition or efficiency?
- After losing, do you feel you must return as soon as possible to win
back your losses?
- After a win, do you have a strong urge to continue and win more?
- Do you often gamble until your last dollar is gone?
- Do you ever borrow to finance your gambling?
- Have you ever sold any real estate or personal property to finance
- Are you reluctant to use "gambling money" for normal expenditures?
- Does gambling ever make you careless about the welfare of your family?
- Do you ever gamble longer than you had planned?
- Do you ever gamble to escape worries or trouble?
- Have you ever committed or considered committing an illegal act to
- Does gambling make you have difficulty sleeping?
- Do arguments, disappointments, or frustrations create an urge to
- Do you have an urge to celebrate good fortune with a few hours of
- Have you ever considered self-destructive behavior as a result of your
Myths About Gambling
Players often believe in false myths regarding gambling. While the list
below is by no means an exhaustive list of gambling myths, some of the more
commonly held myths are:
- A player’s luck changes the more he gambles.
- If a player increases the value of his bets, he will win his money back.
- That a player can have a lucky day.
- Tracking previous results can help a player forecast the coming results.
- If a player plays on more than one poker game at a time, he will increase
his chances of winning.
- That a player can develop a special strategy that will help him win.
- Knowing a game well will increase a player’s chances of winning.
- It’s not possible to become addicted to something like gambling.
- To be a problem gambler a player has to gamble every day.
- If a player can afford to gamble then he can’t be a problem gambler.
- Only irresponsible people become addicted to gambling.
- Problem gambling is easy to recognize.
The Board’s Self Exclusion Brochure
You can find the PCGB’s Self Exclusion Brochure via this link.
Terms of Service
The WSOP.com Platform Terms of Service can be found here.
The Pennsylvania Gaming Control Board website can be found here.
Detecting Unauthorized Use of Your Account
In order to assist you in detecting any unauthorized use of your account on
WSOP.com, you can find in the Lobby of WSOP.com the time of your account
was last logged into. You can also generate at any time an Account
Statement Report available on the My Account page and review your financial
transactions on WSOP.com. You can contact Customer support (firstname.lastname@example.org) for the IP
address of the last login to your WSOP.com account or if you suspect any
unauthorized use of your account.
Estimated Withdrawal Times From Your Account
|Method of Withdrawal
||Withdrawal Request Awaiting Process
|Bank Transfer (ACH)
||Up to two business days
||Up to five business days
||Up to two business days
||Up to four business days
||Up to two business days
||Up to seven calendar days
||Up to two business days
||Up to five business days
The times stated above are only an estimate of the period in which your
withdrawal requests will be processed and received. All withdrawal requests
may be subject at our sole discretion to fraud prevention checks and
It is your responsibility to configure your client terminal’s auto-lock
feature to protect your client terminal from unauthorized use.
You are prohibited from allowing any other person to access or use your
account on the WSOP.com Platform.
Last updated: July 12, 2021