Legal | Patron Protection
Patron Protection on WSOP.com
In accordance with the regulations issued by the Pennsylvania Gaming Control Board ("PGCB"), this page provides information which you may
find useful in relation to your gaming activity and your account with us.
Caesars Interactive Entertainment Pennsylvania LLC (the "Company", "us" or
"we") is committed to providing a responsible gaming environment.
Know when to stop before you start.® If you or someone you know has a
gambling problem and wants help, call 1-800-GAMBLER
We want all of our customers to enjoy real-money gambling as a planned and
budgeted entertainment option - like an evening out for dinner, the
theater, or a sporting event. But, as with many other things in life, it is
possible to get too much of a good thing. Moderation is the key for all who
- The decision to gamble is a personal choice. No one should feel
pressure to gamble - from others or themselves.
- Gambling should not be perceived as essential to having a good time.
- Limits should be set before starting to gamble. Money spent on gambling
should be considered the cost of entertainment. People should gamble
only with money they can afford to lose. A person who chooses to gamble
should set time and monetary limits and adhere to them.
- There are times when people should not gamble. Certain emotional states
can heighten the risks associated with gambling. Avoid gambling when
feeling lonely, angry, depressed, stressed, or when coping with the
death of a loved one. Similarly, gambling should not be used as a way
to solve personal or family problems, or to impress others. Never
gamble when it interferes with work or family responsibilities, when in
recovery for addictive disorders or dependencies, when the gambling is
illegal, or when trying to make up for prior gambling losses.
- Excessive use of alcohol when gambling can be risky. Irresponsibly
using alcohol can affect a person's judgment and interfere with the
ability to adhere to predetermined limits.
Keep in mind that you always have someone to talk to. You may seek
professional help from the following organizations:
Preventing Underage Gambling
It is illegal for anyone under 21 to gamble for real-money on the WSOP.com
We perform an electronic verification using a third-party data reference
company to validate the age and identity of all customers. We reserve the
right to ask for age verification information from the player and suspend
the player's account until he provides information that verifies
appropriate age to our satisfaction.
Unfortunately, no system is foolproof. If you know a person under 21 who is
registered with the WSOP.com Platform, please notify our customer support
team. If a person with an account is found to be under the age of 21, such
person's account will be terminated and the Company may withhold any funds
that are present therein.
It is a criminal offense for persons under the age of 21 to gamble. Anyone
who facilitates a person under the age of 21 to gamble has committed a
criminal offense, and shall be prohibited from Internet gaming.
Looking Out for Kids
Responsible gaming means making sure parents understand the importance of
supervising their children's online activities. The internet is readily
accessible in many homes around the world. As a result, gaming companies
and parents must work together to protect children from underage gambling.
To ensure the safety of your children, we recommend installing filtering
software to block minors from accessing certain websites and programs.
Tips for parents:
- Do not leave children unattended near your computer when you are
logged into your WSOP.com Platform real-money account.
- Do not allow persons under 21 to participate in any gambling
- Keep your WSOP.com Platform real-money username, password, and
deposit method details out of the reach of children.
- Educate your children about the illegality and potential dangers of
Most gamblers are casual gamblers - they do it for fun and entertainment.
Experts agree that casual gambling with affordable wagers can be a
harmless, enjoyable pastime. Responsible gamblers understand that gambling
entails risk. That is why gambling responsibly means setting predetermined,
acceptable limits. People who set responsible limits are gambling with
funds they can afford to lose. Those limits differ from person to person,
according to their financial situations. Setting those limits - and
sticking to them - is crucial. A player can establish his own limits by
developing a set of personal guidelines to determine whether, when, and how
much to gamble.
On the WSOP.com Platform, a player can set the following limits on his
account (or a combination thereof):
- Playing time limit
- Deposit limit
- Loss limit
If a player needs help, customer support is available 24 hours a day to
Playing Time Limit
A player can set a daily playing time limit, in order to notify such player
of the amount of time he has spent playing on the WSOP.com Platform in a
As soon as a player reaches the playing time limit set, such player will
receive a pop-up notification.
A player can set and adjust his daily playing time limit on WSOP.com
Platform through the My Account page accessible (i) for poker, from the My
Profile menu within the poker client: (ii) from the My Account menu, for
When the playing time limit is initially set by a player, the playing time
limit will apply to the calendar day in which it is set. Any decrease to a
player's playing time limit will take effect when the player next logs into
Any increase to a player's playing time limit, set through the poker client
will take effect subject to his affirmation of any such increase and when
the player next logs into his account, following the conclusion of the
calendar day in which the increase is set. Any increase to a player's
playing time limit set from the casino will take effect when the player
next logs into his account, following the conclusion of the calendar day in
which the increase is set.
A player's set playing time limit shall automatically renew unless
A player can set a deposit limit on the WSOP.com Platform, in order to
limit the amount of money he can deposit into his account on a rolling 24
hour period, rolling seven day period or a rolling monthly period (a
rolling period means that a deposit limit will always be calculated by
looking back at the past 24 hours, 7 days or 30 days, as applicable, and
not over a calendar day, calendar week or calendar month). The player will
receive a pop up notification which he will have to confirm for the deposit
limit to take effect.
As soon as a player reaches his deposit limit, such player will receive a
pop up notification advising him that he can no longer make any further
deposits into his account until a new rolling daily, weekly or monthly time
period begins (as applicable).
A player can set and adjust his deposit limit on the WSOP.com Platform for
a rolling 24 hour period by selecting "My Account' and then clicking on
"Responsible Gaming" on either poker or casino . All other deposit limits
can be set and adjusted through the My Account page accessible: (i) on
poker, from the My Profile menu within the poker client; and (ii) from the
My Account menu for casino.
Any decrease to a player's deposit limit will take effect immediately.
Whilst any increase to a deposit limit will take effect 30 days following
the player making the change to his deposit limit and the player logging
into his account following the expiration of the aforementioned 30 day
By way of example, if a player sets a $100 deposit limit on a weekly basis,
and during such period a player wishes to increase his deposit limit to
$200, the increase will only take effect the first time the player logs
into his account following 30 days from when the player has increased his
Please Note: If a player has requested to increase his deposit limit during
the applicable period, the player will not be able to increase the deposit
limit requested again until after the first request has come into effect.
A player's set deposit limit shall automatically renew unless adjusted.
A player can set a loss limit, in order to restrict the amount of money
which he can lose on a:
(i) calendar day- beginning at 12.00 am on the day when the loss limit
comes into effect and ending at 11:59 pm on such day;
(ii) calendar week- beginning on a Monday at 12:00 am of the week when the
loss limit comes into effect and ending on the Sunday of such week at 11:59
(iii) calendar month- beginning on the first calendar day of the month at
12:00 am of the when the loss limit comes into effect and ending on the
last day of the month at 11:59 pm; or
(iv) a combination of the three points above.
The loss limit is calculated as follows: A player's winnings - A player's
losses during the applicable period.
As soon as a player reaches his loss limit, such player will receive a pop
up notification advising him that he cannot play for real money until a new
daily, weekly or monthly period begins (as applicable).
A player can set and adjust his loss limit on WSOP.com Platform through the
My Account page accessible: (i) on the poker, from the My Profile menu
within the poker client; and (ii) from the My Account menu for casino.
Any decrease to a player's loss limit will take effect when the player next
logs into his account. Any increase to a player's loss limit will only take
effect once the applicable time period set has expired and the player logs
into his account following the expiry of such period.
If we withhold or delay the payment of any winnings of a player for any
reason (e.g. a player having his winnings withheld in accordance with any
taxation reporting requirements), the winnings released into such player's
bankroll will not be included within any calculations with regard to the
loss limits set by the player until the loss limit which is currently in
force when the winnings are released expires.
When a loss limit time period expires and a further period with regards to
the loss limit begins, any funds that have been wagered by the player "at
the table" during a poker tournament or ring game are also excluded from
the loss limit calculation. By way of example, if a player sets a daily
loss limit of $50 and such player has bet $10 in a hand if the player is
still participating in such hand when the new daily loss limit begins such
player may lose up to $60 (the $10 "at the table" plus the $50 loss limit).
Players must be aware that any loss limit which they set will have an
effect upon their ability to fund tournament buy-ins, re-buys, add-ons and
play at cash tables during the period of their loss limit (i.e. tournament
buy-ins, re-buys and add-ons will count towards a player's loss limit). As
a result, if such player reaches the loss limit during a tournament, he
will not be able to fund a re-buy or add-on. By way of example, if a player
set a daily loss limit of $30 and buys in to a tournament for $20, he will
not be able to re-buy into a tournament if such re-buy in costs $15.
Please Note: A player may request to increase his loss limit multiple times
during the time period set, the last request made during such period will
come into effect once the relevant time period has expired and the player
next logs into his account following the expiry of such period.
A player's set loss limit shall automatically renew unless adjusted.
If, at any stage, a player wishes to take a break from gambling, he can
request a cooling off period from the WSOP.com Platform real-money platform
of 1 week, 2 weeks, 1 month, 2 months, 3 months, or 5 months by contacting
a representative by email or live chat 24 hours a day.
During the "cooling-off" period a player's WSOP.com Platform account will
be suspended and the WSOP.com Platform will take all reasonable measures to
make sure the player does not receive promotional offers. This suspension
is irrevocable during the "cooling-off" period. The player's WSOP.com
Platform account will automatically re-open at the end of the selected
"cooling-off" period. A player may withdraw their remaining bankroll during
If, at any stage, a player becomes concerned about his gambling, he can
make a request online to be self-excluded from the WSOP.com Platform
real-money platform for periods of 1 year or 5 years. A player may request
self-exclusion for the aforementioned periods through the My Account page
accessible (i) from the My Profile menu within the poker client, or (ii)
from the My Account menu on casino.
Alternatively, players may self-exclude themselves by submitting a request
in-person at a location designated by the PGCB, for minimum self exclusion
periods of 1 year, 5 years or permanently.
Once a player self-excludes, we will block his account. Any new accounts he
attempts to open during the period of his self-exclusion will also be
blocked as soon as they are detected. Any wager which a player has made
that is still open when such player self excludes, will be cancelled and
the related funds will be returned to you. In addition, we will take all
reasonable measures to make sure the player does not receive any
promotional material during this time of self exclusion.
Please note! Should a player download any of our applications to his
device and agree to receive push notifications, We will not be able to
block such player's receipt of such notifications even if the
payer chooses to self-exclude from the WSOP.com Platform. The only way
to prevent receipt of such notifications is via the device itself or by
deleting the application.
By self-excluding, the player is authorizing the PGCB to distribute
his identifying information to all Pennsylvania Internet gaming permit
holders and to direct all Pennsylvania Internet gaming licensed permit
holders to restrict his gaming activities in accordance with the
self-exclusion request and until such time as the PGCB removes his
name from the Self-Exclusion List, in response to such player's
application to terminate his voluntary self-exclusion after passage of
the minimum period requested. In the case of a 1 year or 5 year
self-exclusion period, a player can only remove himself from the
Self-Exclusion List by appearing in person at one of the PGCB Offices
or at the offices or racetracks of the Pennsylvania Racing Commission. A
request for permanent self-exclusion is irrevocable, and the player's
account on the WSOP.com platform
(both for real money and play for free)
will not be eligible for reinstatement.
Please note that any request for exclusion from the WSOP.com Platform or if
you permanently self-exclude yourself by submitting a request in-person at
a location designated by the PGCB, such self-exclusion will also apply to
all casino properties and online sites which are owned, operated, or
managed by the Company or its affiliates. In such event, such player agrees
not to gamble or even visit any part of a facility - including gaming
areas, gaming floors, restaurants, hotels, pari-mutuel gaming areas,
pavilions, entertainment venues, and any other area of a gambling property
owned, operated, or managed by the Company or its affiliates during the
period of his self-exclusion.
Finally, we reserve the right to exclude a player at our discretion from
all casino properties and online sites which are owned, operated or managed
by the Company or its affiliates, if we determine there is a reasonable
risk that the player is not gambling responsibly and he refuses to
self-restrict or self-exclude.
Risks Associated With Gambling
Gambling can have an impact on a players life, some of the risks associated
with gambling are:
- Losing more money than you budget for.
- Spending more time gambling than you intend.
- Neglecting loved ones.
- Declining self-esteem.
- Increased stress and anxiety.
- Developing a preoccupation with gambling.
- Placing increasingly larger bets in order to get a rush.
- Gambling to escape or to improve your mood.
- Playing to escape from reality.
- Heightened states of euphoria which may affect your judgement.
When Might Gambling Be a Problem?
The following highlights a number of questions a player should ask himself
and his loved ones to help identify potential signs of a gambling problem.
While these questions are not a diagnostic, psychological, or medical test
and should not be used as such, many people who have called gambling help
lines have answered yes to one or more of the following questions:
- Do you lose time from work due to gambling?
- Is gambling making your home life unhappy?
- Is gambling affecting your reputation?
- Have you ever felt remorse after gambling?
- Do you ever gamble to get money to help pay debts or solve other
- Does gambling decrease your ambition or efficiency?
- After losing, do you feel you must return as soon as possible to win
back your losses?
- After a win, do you have a strong urge to continue and win more?
- Do you often gamble until your last dollar is gone?
- Do you ever borrow to finance your gambling?
- Have you ever sold any real estate or personal property to finance
- Are you reluctant to use "gambling money" for normal expenditures?
- Does gambling ever make you careless about the welfare of your family?
- Do you ever gamble longer than you had planned?
- Do you ever gamble to escape worries or trouble?
- Have you ever committed or considered committing an illegal act to
- Does gambling make you have difficulty sleeping?
- Do arguments, disappointments, or frustrations create an urge to
- Do you have an urge to celebrate good fortune with a few hours of
- Have you ever considered self-destructive behavior as a result of your
Myths Associated with Gambling
Players often believe in false myths regarding gambling. While the list
below is by no means an exhaustive list of gambling myths, some of the more
commonly held myths are:
- A player's luck changes the more he gambles.
- If a player increases the value of his bets, he will win his money
- That a player can have a lucky day.
- Tracking previous results can help a player forecast the coming
- If a player plays on more than one casino game or in more than one
poker game at a time, he will increase his chances of winning.
- That a player can develop a special strategy that will help him win.
- Knowing a game well will increase a player's chances of winning.
- It's not possible to become addicted to something like gambling.
- To be a problem gambler a player has to gamble every day.
- If a player can afford to gamble then he can't be a problem gambler.
- Only irresponsible people become addicted to gambling.
- Problem gambling is easy to recognize.
Changing or Resetting Your Password
If you have forgotten your password, you may reset it by selecting
"Forgot/Change Password" from the login screen, providing your username,
and answering the security question with which you are prompted. You will
receive an email within 72 hours containing a link to reset your password.
You can also change your password by logging into your account, and:
(i) For poker, selecting "My Profile" from the menu, and choosing "My
(ii) For casino, selecting "My Account" from the menu and choosing "My
From there, you can choose a new password, and click "Save Changes" to
complete the process.
In accordance with Pennsylvania regulations, you may elect to activate
"strong authentication" log in protection for your account. Once enabled,
the strong authentication feature will apply any time you log in to your
account, until you choose to disable the feature. To activate strong
authentication, go to the "My Account - Change password" page.
You may email firstname.lastname@example.org at any time if you require assistance.
To file a complaint with us please email email@example.com, and
include all relevant facts and circumstances. You are required to use all
reasonable means to resolve complaints pertaining to the provision of
online gaming services directly with us. If you have exhausted all such
reasonable means, you may use the PGCB's Internet Dispute Form.
Terms of Service
The WSOP.com Platform Terms of Service can be found here.
Account, Game History and Bet History
You can obtain account and game history by logging into your account on
WSOP.com Platform and:
(i) For poker: from your PC client, choose "My Profile" and then select
"Game History" to view the results of games you have played; from your
mobile device, you will be able to visually replay the hands you have
played on your current table by clicking the "Replay" icon.
(ii) For casino, clicking on the avatar image at the top left of your
screen and then click on "Gaming History" in the "Useful Links" section on
the drop down menu to view the results of games you have played.
Selecting "Account Statement" (for either poker or casino) will allow you
to generate reports showing all transaction and game play detail.
Estimated Withdrawal Times From Your Account
|Method of Withdrawal
||Withdrawal Request Awaiting Process
|Bank Transfer (ACH)
||Up to two business days
||Up to five business days
||Up to two business days
||Up to four business days
The times stated above are only an estimate of the period in which your
withdrawal requests will be processed and received. All withdrawal requests
may be subject at our sole discretion to fraud prevention checks and
For information regarding WSOP.com Platform Withdrawal Policy which
includes the withdrawal time frames from Caesars Atlantic City Cashier's
Cage please see here:
It is your responsibility to configure your client terminal's auto-lock
feature to protect your client terminal from unauthorized use.
You are prohibited from allowing any other person to access or use your
account on the WSOP.com Platform.
Terminating Your Account
You may terminate the WSOP.com Platform Terms of Service and your account
(including your username and password) at any time by sending an email to
us at firstname.lastname@example.org, such termination is to take effect upon
the Company terminating your account (including username and password),
which shall occur within 7 calendar days after receipt by the Company of
your email, provided that you shall remain responsible for any activity on
your account between sending us an email and the termination of your
account by the Company. For more information regarding terminating your
account please see the
Terms of Service.
Federal Prohibitions and Restrictions
There are several Federal prohibitions and restrictions regarding Internet
gaming which include, but are not limited to, 18 U.S.C. §§ 1084
et seq. (the "Wire Act") and 31 U.S.C. §§ 3163 through 3167 (the
"Unlawful Internet Gaming Enforcement Act"). It is a Federal offense for
persons physically located outside of Pennsylvania to engage in Internet
wagering through a Pennsylvania casino, unless explicitly authorized by the
Pennsylvania Division of Gaming Enforcement.
Last updated: October 08, 2019