Legal | Patron Protection

Patron Protection on WSOP.com

In accordance with the regulations issued by the Michigan Gaming Control Board (“MGCB”), this page provides information which you may find useful in relation to your gaming activity and your account with us.

Playing Responsibly

American Wagering Inc. (the “Company”, “our”, “us” or “we”) is committed to providing a responsible gaming environment. This Patron Protection Page states our Policy with respect to responsible gaming in the State of Michigan.

Know when to stop before you start.® If you or someone you know has a gambling problem and wants help, call the Michigan Problem Gambling Helpline at: 1-800-270-7117.

We want all of our customers to enjoy real-money gambling as a planned and budgeted entertainment option - like an evening out for dinner, the theater, or a sporting event. But, as with many other things in life, it is possible to get too much of a good thing. Moderation is the key for all who gamble.

• The decision to gamble is a personal choice. No one should feel pressure to gamble - from others or themselves.
• Gambling should not be perceived as essential to having a good time.
• Limits should be set before starting to gamble. Money spent on gambling should be considered the cost of entertainment. People should gamble only with money they can afford to lose. A person who chooses to gamble should set time and monetary limits and adhere to them.
• There are times when people should not gamble. Certain emotional states can heighten the risks associated with gambling. Avoid gambling when feeling lonely, angry, depressed, stressed, or when coping with the death of a loved one. Similarly, gambling should not be used as a way to solve personal or family problems, or to impress others. Never gamble when it interferes with work or family responsibilities, when in recovery for addictive disorders or dependencies, when the gambling is illegal, or when trying to make up for prior gambling losses.
• Excessive use of alcohol when gambling can be risky. Irresponsibly using alcohol can affect a person's judgment and interfere with the ability to adhere to predetermined limits.

Keep in mind that you always have someone to talk to. You may seek professional help from the following organizations:

• Michigan Gaming Control Board
• National Council on Problem Gambling

Preventing Underage Gambling

It is illegal for anyone under 21 to gamble for real-money on the WSOP.com ("WSOP.com Platform").

We perform an electronic verification using a third-party data reference company to validate the age and identity of all customers. We reserve the right to ask for age verification information from the player and suspend the player's account until he provides information that verifies appropriate age to our satisfaction.

Unfortunately, no system is foolproof. If you know a person under 21 who is registered with the WSOP.com Platform, please notify our customer support team. If a person with an account is found to be under the age of 21, such person’s account will be terminated and the Company may withhold any funds that are present therein.

It is a criminal offense for persons under the age of 21 to gamble. Anyone who facilitates a person under the age of 21 to gamble has committed a criminal offense and shall be prohibited from Internet gaming.

Looking Out for Kids

Responsible gaming means making sure parents understand the importance of supervising their children's online activities. The internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect children from underage gambling. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programs.

Tips for parents:

· Do not leave children unattended near your computer when you are logged into your WSOP.com Platform real-money account.

· Do not allow persons under 21 to participate in any gambling activity.

· Keep your WSOP.com Platform real-money username, password, and deposit method details out of the reach of children.

· Educate your children about the illegality and potential dangers of underage gambling.

Setting Limits

Most gamblers are casual gamblers - they do it for fun and entertainment. Experts agree that casual gambling with affordable wagers can be a harmless, enjoyable pastime. Responsible gamblers understand that gambling entails risk. That is why gambling responsibly means setting predetermined, acceptable limits. People who set responsible limits are gambling with funds they can afford to lose. Those limits differ from person to person, according to their financial situations. Setting those limits - and sticking to them - is crucial. A player can establish his own limits by developing a set of personal guidelines to determine whether, when, and how much to gamble.

On the WSOP.com Platform, a player can set the following limits on his account (or a combination thereof):

• Playing Time Limit
• Deposit Limit
• Poker Tournament and Buy In Limit
• Game Time Reminder (Reality check)

In order to set your playing time limit, deposit limit, Poker tournament and buy in limit or game time reminder (reality check), a player will first need to access the My Account page and then follow the relevant instructions below. A player can access the My Account page from: (i) the player’s desktop by clicking on the player avatar located on the upper left of the screen and then clicking on My Account; or (ii) from the player’s mobile application by clicking by clicking on the player avatar located on the upper right of the screen and then clicking on My Account.

If a player needs help, customer support is available 24 hours a day to assist him.

Playing Time Limit

A player can set a daily playing time limit, in order to notify such player of the amount of time he has spent playing on the WSOP.com Platform in a calendar day.

As soon as a player reaches the playing time limit set, such player will receive a pop-up notification.

A player can set and adjust his daily playing time limit on WSOP.com Platform through the My Account page and then go to the Responsible Gaming tab, click Play Time Limits and then insert or adjust (as applicable) the playing time limit and then click Update Limit.

When the playing time limit is initially set by a player, the playing time limit will apply to the calendar day in which it is set. Any decrease to a player’s playing time limit will take effect immediately.

Any increase to a player’s playing time limit, set through the poker client will take effect 24 hours from when the last increase is set.

If a player reaches his time limit when actively playing in a poker tournament, the player will be able to complete the tournament but will not be permitted to spend any additional funds on any re-buys, re-entries and add-ons in such tournament.

Deposit Limits

A player’s set playing time limit shall automatically renew unless adjusted.

A player can set a deposit limit on the WSOP.com Platform, in order to limit the amount of money he can deposit into his account on a rolling 24 hour period, rolling seven day period or a rolling monthly period (a rolling period means that a deposit limit will always be calculated by looking back at the past 24 hours, 7 days or 30 days, as applicable, and not over a calendar day, calendar week or calendar month). The player will receive a pop-up notification which he will have to confirm for the deposit limit to take effect.

As soon as a player reaches his deposit limit, such player will receive a pop-up notification advising him that he can no longer make any further deposits into his account until a new rolling daily, weekly or monthly time period begins (as applicable).

A player can set and adjust his deposit limit on the WSOP.com Platform, through the My Account page and then go to the Responsible Gaming tab and click Deposit Limits or from anywhere on the Cashier page by clicking on the player’s avatar located on the upper right corner of the screen and then Set Personal Limits.

Any decrease to a player’s deposit limit will take effect immediately. Whilst any increase to a deposit limit will take effect 24 hours from when the last increase is set.

By way of example, if a player sets a $100 deposit limit on a weekly basis, and during such period a player wishes to increase his deposit limit to $200, the increase will only take effect the first time the player logs into his account following 24 hours from when the player has last increased his deposit limit.

Please Note: If a player has requested to increase his deposit limit during the applicable period, the player will not be able to increase the deposit limit requested again until after the first request has come into effect.

A player’s set deposit limit shall automatically renew unless adjusted.

Poker Tournament and Buy In Limit

A player has the ability to keep track of the amount he spends playing in each tournament and each cash game by setting a limit on the amount such player spends in each tournament or cash game.

If a player reaches his poker tournament and buy in limit, such player will not be able to re-buy in that particular poker tournament or cash game that the player is currently participating in. If a player has set a spending limit of $200 per day and has set a poker tournament and buy in limit of $50, in such instance, for each new game or tournament a player participates in, such player can spend up to $50 in each game or tournament that he participates in up to the daily spending limit of $200.

A player can set and adjust his poker tournament and buy in limit on WSOP.com Platform through the My Account page and then go to the Responsible Gaming tab where the player can set or adjust the Poker Tournament and Buy In Limit.

If you decrease your Poker Tournament and Buy In Limit, it will take effect immediately. If you increase your Poker Tournament and Buy In Limit, it will take effect the next time you log in to your account on WSOP.com, following the expiration of 24 hours from when the increase has been set.

If a player reaches his Poker Tournament and Buy In Limit, the player will be able to complete the tournament or cash game (as applicable) but will not be permitted to spend any additional funds on any re-buys, re-entries and add-ons in any tournament or cash game (as applicable).

Game Time Reminder (Reality Check)

A player has the ability to keep track of the amount of time he spends playing on WSOP.com. A player can set his reality check for 15, 30, 45 or 60 minute intervals or turn his reality check off. The reality check reminder the amount of time you spent and money wagered since you last logged in.

A player can set, adjust or turn his reality check off, on the WSOP.com Platform through the My Account page and then go to the Responsible Gaming tab and click Reality Check from where the player can set, adjust or turn off the reality check.

A player’s reality check shall automatically renew, if you make a change to your reality check interval, it will take effect the next time you log in to your account in WSOP.com.

Cooling-Off

If, at any stage, a player wishes to take a break from gambling, he can request a cooling off period from the WSOP.com Platform of 1 week, 2 weeks, 1 month, 2 months, 3 months or 5 months or for any other period which may not be less than 72 hours and may not be greater than 180 days. In order to set a “cool-off” period through the WSOP.com Platform, a player will first need to access the My Account page. From the PC client a player can access the My Account page by clicking on the avatar located on the upper left of the screen and then clicking on My Account. From mobile device, a player can access the My Account page by clicking on the avatar located on the upper right of the screen and then clicking on My Account.

Once the My Account page is reached, the player will need to go to the Responsible Gaming tab and click Cooling Off which will then take the player to the Cashier page. On the Cashier page, the player can choose between the available periods of time he wishes to “cool off” for and then click submit. The player will then be logged off for the Cashier page and the WSOP.com Platform.

During the "cooling-off" period a player's WSOP.com Platform account will be suspended and the WSOP.com Platform will take all reasonable measures to make sure the player does not receive promotional offers. This suspension is irrevocable during the "cooling-off" period. The player's WSOP.com Platform account will automatically re-open at the end of the selected "cooling-off" period. A player may withdraw their remaining bankroll during this period.

Self-Exclusion

If, at any stage, a player becomes concerned about his gambling, he can find a link on the My Account page under the Responsible Gaming tab where he can make a request online to be self-excluded solely from the WSOP.com Platform for a period of one year or five years.

Please Note: If you self-exclude through the WSOP.com Platform, we reserve the right to exclude you from any another products offered by the Company (including without limitation online sports betting). In addition if you self-exclude from products not offered by us on the WSOP.com Platform (for example online sports betting), we reserve the right to self-exclude you from the WSOP.com Platform.

Players may self-exclude themselves by submitting a request in-person at a location designated by the MGCB, for minimum self-exclusion periods of 1 year or 5 years In addition players may self-exclude for 1 year or 5 years or permanently, through the MGCB website. We reserve the right to self-exclude you from the WSOP.com Platform even if you have self-excluded from online sports betting.

Once a player self-excludes, we will restrict his account. Any new accounts he attempts to open during the period of his self-exclusion will also be restricted as soon as they are detected. Any wager which a player has made that is still open when such player self excludes, will be cancelled and the related funds will be returned to your account. During any such self-exclusion period you will be able to withdraw funds from your account through the WSOP.com cashier subject to the Withdrawal Policy. In addition, we will take all reasonable measures to make sure the player does not receive any promotional material during this time of self exclusion.

A person who has enrolled in interactive gaming self-exclusion or has otherwise been excluded from interactive gaming activities, and individuals who are under the age of 21, shall not participate in interactive gaming or interactive gaming activities and will have their winnings forfeited and interactive gaming accounts suspended upon violation.

Please note that any request for exclusion from the WSOP.com Platform or if you permanently self-exclude yourself by submitting a request in-person at a location designated by the MGCB, such self-exclusion will also apply to all casino properties and online sites which are owned, operated, or managed by the Company or its affiliates. In such event, such player agrees not to gamble or even visit any part of a facility - including gaming areas, gaming floors, restaurants, hotels, pari-mutuel gaming areas, pavilions, entertainment venues, and any other area of a gambling property owned, operated, or managed by the Company or its affiliates during the period of his self-exclusion.

Finally, we reserve the right to exclude a player at our discretion from all casino properties and online sites which are owned, operated or managed by the Company or its affiliates, if we determine there is a reasonable risk that the player is not gambling responsibly and he refuses to self-restrict or self-exclude.

Push Notifications

Please note! Should a player download any of our applications to his device and agree to receive push notifications, we will block your receipt of such notifications only if you choose to: (i) self-exclude from the WSOP.com Platform; or (ii) cool off from the WSOP.com Platform and we will block such push notifications for the duration you have chosen to cool off for.

If you have not self-excluded or chosen to cool off from the WSOP.com Platform, the only way to prevent receipt of such notifications is via the device itself or by deleting the application.

Risks Associated With Gambling

Gambling can have an impact on a players life, some of the risks associated with gambling are:

• Losing more money than you budget for.
• Spending more time gambling than you intend.
• Neglecting loved ones.
• Declining self-esteem.
• Increased stress and anxiety.
• Developing a preoccupation with gambling.
• Placing increasingly larger bets in order to get a rush.
• Gambling to escape or to improve your mood.
• Playing to escape from reality.
• Heightened states of euphoria which may affect your judgement.

Signs and Symptoms of Gambling Disorders ?

The following highlights a number of questions a player should ask himself and his loved ones to help identify potential signs and symptoms of a gambling problem. While these questions are not a diagnostic, psychological, or medical test and should not be used as such, many people who have called gambling help lines have answered yes to one or more of the following questions:

• Do you lose time from work due to gambling?
• Is gambling making your home life unhappy?
• Is gambling affecting your reputation?
• Have you ever felt remorse after gambling?
• Do you ever gamble to get money to help pay debts or solve other financial difficulties?
• Does gambling decrease your ambition or efficiency?
• After losing, do you feel you must return as soon as possible to win back your losses?
• After a win, do you have a strong urge to continue and win more?
• Do you often gamble until your last dollar is gone?
• Do you ever borrow to finance your gambling?
• Have you ever sold any real estate or personal property to finance gambling?
• Are you reluctant to use "gambling money" for normal expenditures?
• Does gambling ever make you careless about the welfare of your family?
• Do you ever gamble longer than you had planned?
• Do you ever gamble to escape worries or trouble?
• Have you ever committed or considered committing an illegal act to finance gambling?
• Does gambling make you have difficulty sleeping?
• Do arguments, disappointments, or frustrations create an urge to gamble?
• Do you have an urge to celebrate good fortune with a few hours of gambling?
• Have you ever considered self-destructive behavior as a result of your gambling?

Myths Associated With Gambling

Players often believe in false myths regarding gambling. While the list below is by no means an exhaustive list of gambling myths, some of the more commonly held myths are:

• A player’s luck changes the more he gambles.
• If a player increases the value of his bets, he will win his money back.
• That a player can have a lucky day.
• Tracking previous results can help a player forecast the coming results.
• If a player plays on more than one poker game at a time, he will increase his chances of winning.
• That a player can develop a special strategy that will help him win.
• Knowing a game well will increase a player’s chances of winning.
• It’s not possible to become addicted to something like gambling.
• To be a problem gambler a player has to gamble every day.
• If a player can afford to gamble then he can’t be a problem gambler.
• Only irresponsible people become addicted to gambling.
• Problem gambling is easy to recognize.

Changing or Resetting Your Password

If you have forgotten your password, you may reset it by selecting “Forgot/Change Password” from the login screen, providing your registered email address for your account with WSOP.com, and answering the security question with which you are prompted. You will receive an email within 72 hours containing a link to reset your password.

You can also change your password by logging into the WSOP.com client or application, by going to “My Account” and from there, clicking the “Send Password Update” button and the player will receive an email to such players registered email address with a link to reset your password.

In accordance with Michigan regulations, you may elect to activate a “two step authentication on log in” (Strong Authentication) protection for your account. Once enabled, the two step authentication on log in authentication feature (Strong Authentication) will apply any time you log in to your account, until you choose to disable the feature. To activate the two step authentication on log in (Strong Authentication), click on the “Personal Details” tab on the “My Account” page and then click on the “Security” tab.

You may email mi-support@wsop.com at any time if you require assistance.

Dispute Resolution

Dispute Resolution Mechanism Between Players

In case of any dispute raised between users and related directly to the real-money Internet-based or mobile application-based interactive gaming services which the Company offers (the “Services”), the Company shall make reasonable efforts to assist the users for the sake of reaching a quick and amicable solution; such discussions shall not be public and shall be conducted privately. The users shall promptly attempt to resolve through good faith discussions any dispute or disagreement between them relating to their use of the Services, each of the users may escalate the dispute or disagreement, first to the customer support team; if the customer support team fails to reach an understanding within 7 days of the matter being referred to the customer support team, the matter may be escalated to their managers.

If the dispute is not resolved according to the process described above, Company may refer the dispute to arbitration in accordance with this Agreement but will not initiate such proceedings for the resolution of the dispute until the earlier of: (a) the customer support team managers joint written conclusion that amicable resolution through continued negotiation is unlikely; or (b) 30 days after the matter was escalated to the managers.

Dispute Resolution. Subject to the escalation process set forth above, any dispute under this Agreement shall be referred to and resolved in accordance with following provisions:

· Company, may apply to courts having jurisdiction in the matter to obtain an injunction to prevent disclosure of its confidential information.

· In relation to any and all disputes between users, you accept and agree that a random number generator will determine the randomly generated events required in connection with the Services and where the result shown on the software offered by the Company’s licensor, which may be made available in either downloadable or non-downloadable form (the “ Software”) (as installed and operated by your hardware), conflicts with the result shown on our server, the result shown on our server shall in all circumstances take precedence. You understand and agree that the Company records shall be the final authority in determining the terms of your use of the Services and the Company is not required to consider any dispute you may have with regard to the Company's decisions in such matters. This provision does not prejudice any rights or remedies you may have at law or in equity.

The proceedings contemplated by this section shall be as confidential and private as permitted by law. To that end, the parties shall not disclose the existence, content or results of any proceeding conducted in accordance with this section, and materials submitted in connection with such proceedings shall not be admissible in any other proceeding, provided, however, that this confidentiality provision shall not prevent a petition to vacate or enforce an award, and shall not bar disclosures required by law.

This provision does not prejudice any rights or remedies you may have at law or in equity. You hereby consent to the jurisdiction of the State of Michigan to resolve any disputes arising out of the Services in such case the hearing shall become public.

Disputes With The Company

In relation to any and all disputes between users and the Company, you accept and agree that random number generator will determine the randomly generated events required in connection with the Services and where the result shown on the Software (as installed and operated by your hardware) conflicts with the result shown on our server, the result shown on our server shall in all circumstances take precedence. You understand and agree that (without prejudice to your other rights and remedies) the Company records shall be the final authority in determining the terms of your use of the Services and you shall have no right to dispute the Company's decisions in regard to such matters.

All Disputes

All claims or disputes should be raised with the customer service department at mi-support@wsop.com, in a timely manner to allow the Company to promptly respond to the user.

In the event that you have exhausted all reasonable means in resolving a complaint which you may have in relation to the Services, you contact the MGCB through the following email: MGCBweb@michigan.gov

You agree to provide the Company with all the relevant information or evidence which the Company reasonably requires to review your claim or dispute.

You hereby consent to the jurisdiction of the State of Michigan to resolve any disputes arising out of the Services or use of this website.

Terms of Service

The WSOP.com Platform Terms of Service can be found here.

Account, Game History and Bet History

You can obtain account and game history by logging into your account on WSOP.com and (i) from your PC client, by clicking on the player avatar located on the upper left of the screen and then select "Game History" to view the results of games you have played; or (ii) from your mobile device, you will be able to visually replay the hands you have played on your current table by clicking the "Replay" icon.

the player’s desktop by clicking on the player avatar located on the upper left of the screen and then clicking on My Account

Selecting “Account Statement” which is located under “My Account” will allow you to generate reports showing all transaction and game play detail.

Detecting Unauthorized Use of Your Account

In order to assist you in detecting any unauthorized use of your account on WSOP.com, you can find in the Lobby of WSOP.com the time of your account was last logged into . You can also generate at any time an Account Statement Report available on the My Account page and review your financial transactions on WSOP.com. You can contact Customer support ( mi-support@wsop.com) for the IP address of the last login to your WSOP.com account or if you suspect any unauthorized use of your account.

Estimated Withdrawal Times From Your Account

The times stated above are only an estimate of the period in which your withdrawal requests will be processed and received. All withdrawal requests may be subject at our sole discretion to fraud prevention checks and verification checks.

Account Security

It is your responsibility to configure your client terminal’s auto-lock feature to protect your client terminal from unauthorized use.

You are prohibited from allowing any other person to access or use your account on the WSOP.com Platform.

Last updated: Jul 12, 2022