WSOP | Contact Us for Real & Free Money Poker Questions

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Important Notice: Please be advised, we have discontinued the 'Play for fun' mode from If you are physically located in the state of Nevada you can continue to play for real money (this change is only for play for fun and has no impact on real money poker play).

'Play for fun' accounts are no longer valid. If you are inquiring about a 'play for fun' account, please be advised this decision is final and we will not be replying to inquiries regarding these 'play for fun' accounts.

Our Player Support team stands by ready to assist 'Real Money Poker' players in the state of Nevada. See our many options to reach us below: Nevada is dedicated to continuing to provide our members with the best online poker experience. Unfortunately due to the Covid-19 virus, we have had to modify our Player Support contact methods. Please be patient as we are experiencing high contact volumes due to an increase in players.


Please be advised we are experiencing high contact volumes due to an increase in players. Response times may be delayed. We appreciate your patience.

For support with your online Account:

We always try to get back to you within 72 hours.



Phone Support available during limited hours daily, 5am to 6:30pm PST. Outside of these hours we are available for Support via email (

You can also chat with one of our Player Support Representatives when logged into your account from the hours of 12pm to 12am daily. Simply log into your account, select ‘Cashier,’ click ‘Help’ (image of a person with a headset) and start chatting for assistance.


Visit our 'Online Help Center' for answers to some of our most frequently asked questions including password resets, geo-location issues, technical issues, document upload, withdrawal timeframe, and much. Click here.

For questions or assistance about a World Series of Poker or WSOP Circuit Live Event, please click here.

To update information on your WSOP player profile page, please click here.

For questions or assistance about a Caesars Property, please click here

What is WSOP's formal complaints procedure?

We are committed to ensuring our players receive a high standard of service. If at any point you are dissatisfied with the service you've received, or the way your issue has been dealt with, you can make a formal complaint by writing to, detailing your complaint.

Alternatively, players may contact the Nevada Gaming Control Board at

To contact our regular Support Team, please email

Caesars Interactive Entertainment Inc.
One Caesars Palace Dr.
Las Vegas, NV 89109
Nevada Gaming License Number: 31831-01 is licensed and regulated in the state of Nevada by the Nevada Gaming Commission Board.

Players must be 21 or older and physically present in the state of Nevada to play online poker on Players located in a jurisdiction where interactive gaming is not legal are not permitted to engage in interactive gaming.

Dispute/Complaint   I   Self-Exclusion   I   House Rules

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