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WSOP Support in NJ

WSOP.com New Jersey is dedicated to continuing to provide our members with the best online poker experience. Unfortunately due to the Covid-19 virus, we have had to modify our Player Support contact methods. Please be patient as we are experiencing high contact volumes due to an increase in players.

Email

Please be advised we are experiencing high contact volumes due to an increase in players. Response times may be delayed. We appreciate your patience.

For support with your online WSOP.com Account: njsupport@WSOP.com

We always try to get back to you within 72 hours.

Phone

1-855-218-6232

Phone Support is available daily from 8am to 12am EST. Outside of these hours we are available for Support via email (njsupport@WSOP.com).

You can also chat with one of our Player Support Representatives when logged into your WSOP.com account from the hours of 3pm to 11pm daily. Simply log into your account, select ‘Cashier,’ click ‘Help’ (image of a person with a headset) and start chatting for assistance.

FAQ

Visit our 'Online Help Center' for answers to some of our most frequently asked questions including password resets, geo-location issues, technical issues, document upload, withdrawal timeframe, and much. Click here.

For questions or assistance about a World Series of Poker or WSOP Circuit Live Event, please click here.

To update information on your WSOP player profile page, please click here.

For questions or assistance about a Caesars Property, please click here

What is WSOP's formal complaints procedure?

We are committed to ensuring our players receive a high standard of service. If at any point you are dissatisfied with the service you've received, or the way your issue has been dealt with, you can make a formal complaint by writing to njcomplaints@wsop.com, detailing your complaint.

Internet Gaming Disputes & Inquiries

In accordance with N.J.A.C. 13:69O-1.2r, a DISPUTE is an "unresolvable complaint after all reasonable means have been exhausted by the casino license permit holder." All Internet Dispute Forms filed with the Division must be accompanied with a copy of the original complaint filed with the casino license permit holder and the response which led to the filing of the dispute form.The New Jersey Division of Gaming Enforcement requires all operators to have effective systems in place for receiving, recording, managing and investigating Internet gaming customer complaints. You must first file a complaint directly with the casino following the procedure identified on their website. ALL complaints must be filed and a response received from the casino license permit holder BEFORE AN INTERNET DISPUTE FORM IS FILED WITH THE DIVISION.

Internet Gaming Dispute Form

To contact our regular Support Team, please email njsupport@WSOP.com.

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