As part of our commitment to provide truly superior service, Caesars Interactive Entertainment, Inc., a Delaware corporation, with offices at One Caesars Palace Drive, Las Vegas, Nevada, USA, 89109 (the "Company" or "We" or "CIE") will make every effort to process withdrawal requests quickly and efficiently. We utilize industry-leading security and encryption technologies to protect the security of transactions and financial information.
CIE's withdrawal policy dictates that a player verifies payment methodology before a withdrawal can be made from the player's account. This validation process minimizes the potential for online fraud by directing returned funds to the player's personal account.
Upon entering the withdrawal amount in the cashier, the player will be required to authenticate the player's user name and verify that the player is the account holder. This requires the entry of the player's user name, password, and unique token number that was sent to the player's email address. When this process is successfully completed, the player will be sent a confirmation message with a withdrawal reference number.
At WSOP.com, the method(s) by which a player may withdraw funds is dependent upon the deposit method(s) used by the player in the past, and the amount of those deposit(s). Withdrawal requests will be paid utilizing the verified payment method(s) by which the player submitted the original deposit(s) to the player's WSOP.com account, up to the "player transaction balance" (defined as "any total sum a player has deposited to his WSOP.com account via a bank transfer (ACH), less previous withdrawals and/or refunds to this same payment method").
Thereafter, a player may choose the payment method(s) by which he receives his remaining withdrawal balance, if available:
The following is an example of how this may work in practice:
After engaging in game play, the player then requests a withdrawal of $600 using a bank transfer. In the above example, the funds would be paid out in the following manner:
Please note the following important withdrawal information:
In some cases, depending on the deposit method used to fund the account, the player may be asked for one or more of the below documents, or additional documents not included in the list below, in order to process the withdrawal. We reserve the right to request that all documents be certified and/or notarized should it be deemed necessary to prove the legitimacy of the submitted documents.
Processing and Reversing Withdrawals
Until a withdrawal request is processed, a withdrawal request may be reversed by a player during a 24 hour period following such request. Thereafter, the withdrawal will be processed by us and may no longer be reversed. The timeframe for such withdrawn funds to be received by the player will be dependent on the withdrawal method selected.
To reverse a requested withdrawal, a player must: (i) login to his WSOP.com account using his username and password; (ii) go to the Cashier and select "Withdrawal", where a list of pending withdrawal requests will appear in the "Awaiting Process" box; and (iii) select any unprocessed withdrawal request by clicking on it, and then selecting "Reverse Withdrawal". If the request is made in the permitted period, the withdrawal request will be reversed and the funds promptly returned to the player's WSOP.com bankroll.
NOTE: Withdrawals requested and subsequently reversed will not qualify as deposits for the purposes of promotions or bonuses that require a player deposit.
For assistance withdrawing funds please click here to contact us.
See you at the tables!
Last updated on October 22, 2014