Legal | Responsible Gaming
Responsible Gaming on the WSOP.com Real-Money Poker Platform
Promoting Responsible Gaming
At Caesars Interactive Entertainment New Jersey LLC (the "Company" or
"we"), we want all of our customers to enjoy real-money gambling as a
planned and budgeted entertainment option - like an evening out for dinner,
the theater, or a sporting event. But, as with many other things in life,
it is possible to get too much of a good thing. Moderation is the key for
all who gamble.
- The decision to gamble is a personal choice. No one should feel
pressure to gamble - from others or themselves.
- Gambling should not be perceived as essential to having a good time.
- Limits should be set before starting to gamble. Money spent on
gambling should be considered the cost of entertainment. People should
gamble only with money they can afford to lose. A person who chooses to
gamble should set time and monetary limits and adhere to them.
- There are times when people should not gamble. Certain emotional
states can heighten the risks associated with gambling. Avoid gambling when
feeling lonely, angry, depressed, stressed, or when coping with the death
of a loved one. Similarly, gambling should not be used as a way to solve
personal or family problems, or to impress others. Never gamble when it
interferes with work or family responsibilities, when in recovery for
addictive disorders or dependencies, when the gambling is illegal, or when
trying to make up for prior gambling losses.
- Excessive use of alcohol when gambling can be risky. Irresponsibly
using alcohol can affect a person's judgment and interfere with the ability
to adhere to predetermined limits.
- You may seek professional help from the following organizations:
- Council on Compulsive Gambling New Jersey
- National Council on Problem Gambling
Preventing Underage Gambling
It is illegal for anyone under 21 to gamble for real-money on WSOP.com.
We perform an electronic verification using a third-party data reference
company to validate the age and identity of all customers. We reserve the
right to ask for age verification information from the player and suspend
the player's account until he provides information that verifies
appropriate age to our satisfaction.
Unfortunately, no system is foolproof. If you know a person under 21 who is
registered with the WSOP.com real-money platform, please notify our
customer support team. If a person with an account is found to be under the
age of 21, such person's account will be terminated. Any initial deposits
made by such person in their account shall be returned within 60 business
days of cancellation, subject to the New Jersey Division of Enforcement's
(the "NJDGE") approval. The Company reserves its discretion with respect to
the refund of any bonus granted to or winnings gained by such person. Other legal ramifications may also apply.
Looking Out for Kids
Responsible gaming means making sure parents understand the importance of
supervising their children's online activities. The internet is readily
accessible in many homes around the world. As a result, gaming companies
and parents must work together to protect children from underage gambling.
To ensure the safety of your children, we recommend installing filtering
software to block minors from accessing certain websites and programs.
Tips for parents:
- Do not leave children unattended near your computer when you are
logged into your WSOP.com real-money account.
- Do not allow persons under 21 to participate in any gambling
- Keep your WSOP.com real-money poker username, password, and deposit
method details out of the reach of children.
- Educate your children about the illegality and potential dangers of
Most gamblers are casual gamblers - they do it for fun and entertainment.
Experts agree that casual gambling with affordable wagers can be a
harmless, enjoyable pastime. Responsible gamblers understand that gambling
entails risk. That is why gambling responsibly means setting predetermined,
acceptable limits. People who set responsible limits are gambling with
funds they can afford to lose. Those limits differ from person to person,
according to their financial situations. Setting those limits - and
sticking to them - is crucial. A player can establish his own limits by
developing a set of personal guidelines to determine whether, when, and how
much to gamble.
We want players to enjoy their online gaming and gamble responsibly.
Therefore, on the WSOP.com real-money platform, a player can set the
following limits (or a combination thereof) on his account:
- Playing time limit
- Deposit limit
- Loss limit
Playing Time Limit
A player can set a daily playing time limit, in order to notify such player
of the amount of time he has spent playing on WSOP.com in a calendar day.
As soon as a player reaches the playing time limit set, such player will
receive a pop-up notification.
A player can set and adjust his playing time limit on WSOP.com through the
My Account page accessible: (i) from the My Profile menu within the poker
client, or (ii) from the My Account menu for casino.
When the playing time limit is initially set by a player, the playing time
limit will apply to the calendar day in which it is set. Any decrease to a
player's playing time limit will take effect immediately. Any increase to a
player's playing time limit will take effect subject to his affirmation of
any such increase and when the player next logs into his account, following
the conclusion of the calendar day in which the increase is set.
A player's set playing time limit shall automatically renew unless
A player can set a deposit limit on WSOP.com, in order to limit the amount
of money he can deposit into his account on a rolling 24 hour period,
rolling seven day period or a rolling monthly period (a rolling period
means that a deposit limit will always be calculated by looking back at the
past 24 hours, 7 days or 30 days, as applicable, and not over a calendar
day, calendar week or calendar month). The player will receive a pop up
notification which he will have to confirm for the deposit limit to take
As soon as a player reaches his deposit limit, such player will receive a
pop up notification advising him that he can no longer make any further
deposits into his account until a new rolling daily, weekly or monthly time
period begins (as applicable).
A player can set and adjust his deposit limit for WSOP.com for a rolling 24
hour period by selecting "My Account' and then clicking on "Responsible
All other deposit limits on WSOP.com can be set and adjusted through the My
Account page accessible: (i) from the My Profile menu within the poker
client, or (ii) from the My Account menu for casino.
Any decrease to a player's deposit limit will take effect immediately.
Any increase to a deposit limit will take effect 30 days following the
player making the change to his deposit limit and the player logging into
his account following the expiration of the aforementioned 30 day period.
By way of example, if a player sets a $100 deposit limit on a weekly basis,
and during such period a player wishes to increase his deposit limit to
$200, the increase will only take effect the first time the player logs
into his account following 30 days from when the player has increased his
Please Note: If a player has requested to increase his deposit limit during
the applicable period, the player will not be able to increase the deposit
limit requested again until after the first request has come into effect.
A player's set deposit limit shall automatically renew unless adjusted.
A player can set a loss limit, in order to restrict the amount of money
which he can lose on a:
(i) calendar day- beginning at 12.00 am on the day when the loss limit
comes into effect and ending at 11:59 pm on such day;
(ii) calendar week- beginning on a Monday at 12:00 am of the week when the
loss limit comes into effect and ending on the Sunday of such week at 11:59
(iii) calendar month- beginning on the first calendar day of the month at
12:00 am of the when the playing time limit comes into effect and ending on
the last day of the month at 11:59 pm; or
(iv) a combination of the three points above.
The loss limit is calculated as follows: A player's winnings - A player's
losses during the applicable period.
As soon as a player reaches his loss limit, such player will receive a pop
up notification advising him that he cannot play for real money until a new
daily, weekly or monthly period begins (as applicable).
A player can set and adjust his playing time limit on WSOP.com through the
My Account page accessible: through the My Account page accessible: (i)
from the My Profile menu within the poker client, or (ii) from the My
Account menu for casino.
Any decrease to a player's loss limit will take effect immediately. Any
increase to a player's loss limit will only take effect once the applicable
time period set has expired and the player logs into his account following
the expiry of such period.
If we withhold or delay the payment of any winnings of a player for any
reason (e.g. a player having his winnings withheld in accordance with any
taxation reporting requirements), the winnings released into such player's
bankroll will not be included within any calculations with regard to the
loss limits set by the player until the loss limit which is currently in
force when the winnings are released expires.
When a loss limit time period expires and a further period with regards to
the loss limit begins, any funds that have been wagered by the player "at
the table" during a poker tournament or ring game are also excluded from
the loss limit calculation. By way of example, if a player sets a daily
loss limit of $50 and such player has bet $10 in a hand if the player is
still participating in such hand when the new daily loss limit begins such
player may lose up to $60 (the $10 "at the table" plus the $50 loss limit).
Players must be aware that any loss limit which they set will have an
effect upon their ability to fund tournament buy-ins, re-buys, add-ons and
play at cash tables during the period of their loss limit (i.e. tournament
buy-ins, re-buys and add-ons will count towards a player's loss limit). As
a result, if such player reaches the loss limit during a tournament, he
will not be able to fund a re-buy or add-on. By way of example, if a player
set a daily loss limit of $30 and buys in to a tournament for $20, he will
not be able to re-buy into a tournament if such re-buy in costs $15.
Please Note: A player may request to increase his loss limit multiple times
during the time period set, the last request made during such period will
come into effect once the relevant time period has expired and the player
next logs into his account following the expiry of such period.
A player's set loss limit shall automatically renew unless adjusted.
If, at any stage, a player wishes to take a break from gambling, he can
request a cooling off period from the WSOP.com real-money platform of 1
week, 2 weeks, 1 month, 2 months, 3 months, or 5 months by contacting a
representative by email or live chat 24 hours a day.
During the "cooling-off" period a player's WSOP.com account will be
suspended and WSOP.com will take all reasonable measures to make sure the
player does not receive promotional offers. This suspension is irrevocable
during the "cooling-off" period. The player's WSOP.com account will
automatically re-open at the end of the selected "cooling-off" period. A
player may withdraw their remaining bankroll during this period.
If, at any stage, a player becomes concerned about his gambling, he can
make a request online to be self-excluded from the WSOP.com real-money
platform for periods of 1 year or 5 years. A player may request
self-exclusion for the aforementioned periods through the My Account page
accessible (i) from the My Profile menu within the poker client; or (ii)
from the My Account menu for casino.
Players may permanently self-exclude themselves by submitting a
request in-person at a location designated by the NJDGE.
Once a player self-excludes, we will block his account. Any new accounts he
attempts to open during the period of his self-exclusion will also be
blocked as soon as they are detected. In addition, we will take all
reasonable measures to make sure the player does not receive any
promotional material during this time.
Please note! Should a player download any of our applications to his
device and agree to receive push notifications, We will not be able to
block such player's receipt of such notifications even if the
payer chooses to self-exclude from the WSOP.com real-money platform.
The only way to prevent receipt of such notifications is via the device
itself or by deleting the application.
By self-excluding, the player is authorizing the NJDGE to direct all
New Jersey Internet gaming licensed permit holders to restrict his
gaming activities in accordance with the self-exclusion request and
until such time as the NJDGE removes his name from the Self-Exclusion
List, in response to such player's application to terminate his
voluntary self-exclusion. In the case of a 1 year or 5 year
self-exclusion period, a player can only remove himself from the
Self-Exclusion List by appearing in person at one of the NJDGE Offices
or at the offices or racetracks of the New Jersey Racing Commission. A
request for permanent self-exclusion is irrevocable, and the player's
account on the WSOP.com real-money platform will not be eligible for
Finally, we reserve the right to exclude a player at our discretion, from
all casino properties and online sites, which are owned, operated or
managed by the Company and its affiliates, if we determine there is a
reasonable risk that the player is not gambling responsibly and he refuses
to self-restrict or self-exclude.
When Might Gambling Be a Problem?
The following highlights a number of questions a player should ask himself
and his loved ones to help identify potential signs of a gambling problem.
While these questions are not a diagnostic, psychological, or medical test
and should not be used as such, many people who have called gambling help
lines have answered yes to one or more of the following questions:
- Do you lose time from work due to gambling?
- Is gambling making your home life unhappy?
- Is gambling affecting your reputation?
- Have you ever felt remorse after gambling?
- Do you ever gamble to get money to help pay debts or solve other
- Does gambling decrease your ambition or efficiency?
- After losing, do you feel you must return as soon as possible to win
back your losses?
- After a win, do you have a strong urge to continue and win more?
- Do you often gamble until your last dollar is gone?
- Do you ever borrow to finance your gambling?
- Have you ever sold any real estate or personal property to finance
- Are you reluctant to use "gambling money" for normal expenditures?
- Does gambling ever make you careless about the welfare of your
- Do you ever gamble longer than you had planned?
- Do you ever gamble to escape worries or trouble?
- Have you ever committed or considered committing an illegal act to
- Does gambling make you have difficulty sleeping?
- Do arguments, disappointments, or frustrations create an urge to
- Do you have an urge to celebrate good fortune with a few hours of
- Have you ever considered self-destructive behavior as a result of
Know when to stop before you start.® If you think you or someone you
care about may have a gambling problem, call 1-800-GAMBLER.
For assistance regarding anything else related to WSOP.com, please do not
hesitate to contact us