At Caesars Interactive Entertainment New Jersey LLC (the "Company" or "we"), we want all of our customers to enjoy real-money gambling as a planned and budgeted entertainment option - like an evening out for dinner, the theater, or a sporting event. But, as with many other things in life, it is possible to get too much of a good thing. Moderation is the key for all who gamble.
It is illegal for anyone under 21 to gamble for real-money on WSOP.com.
We perform an electronic verification using a third-party data reference company to validate the age and identity of all customers. We reserve the right to ask for age verification information from the player and suspend the player's account until he provides information that verifies appropriate age to our satisfaction.
Unfortunately, no system is foolproof. If you know a person under 21 who is registered with the WSOP.com real-money platform, please notify our customer support team. If a person with an account is found to be under the age of 21, such person's account will be terminated. Any initial deposits made by such person in their account shall be returned within 60 business days of cancellation, subject to the New Jersey Division of Enforcement's (the "NJDGE") approval. The Company reserves its discretion with respect to the refund of any bonus granted to or winnings gained by such person. Other legal ramifications may also apply.
Responsible gaming means making sure parents understand the importance of supervising their children's online activities. The internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect children from underage gambling. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programs.
Tips for parents:
Most gamblers are casual gamblers - they do it for fun and entertainment. Experts agree that casual gambling with affordable wagers can be a harmless, enjoyable pastime. Responsible gamblers understand that gambling entails risk. That is why gambling responsibly means setting predetermined, acceptable limits. People who set responsible limits are gambling with funds they can afford to lose. Those limits differ from person to person, according to their financial situations. Setting those limits - and sticking to them - is crucial. A player can establish his own limits and provide direction to others by developing a set of personal guidelines to determine whether, when, and how much to gamble.
We want players to have a great time on our site and gamble responsibly. On the WSOP.com real-money platform, a player can set the following limits on his account:
In addition to setting his own limits, a player can request to adjust his limits at any time online on the My Account page accessible (i) from the My Profile menu within the poker client, or (ii) from the My Account menu for casino. A player may decrease the limits which they have set at any time. Any decreases to a player's playing time limit or loss limit shall become effective the next time the player logs into his gaming account. Any decrease to a player's deposit limit shall become effective immediately. If a player wishes to increase any of his playing limits or loss limit, he may only do so once the previously set limit has expired. A player may only increase his deposit limit after 30 days from when the previous deposit limit has been set. If a player needs help, customer support is available 24 hours a day to assist him.
If, at any stage, a player wishes to take a break from gambling, he can request a cooling off period from the WSOP.com real-money platform of 1 week, 2 weeks, 1 month, 2 months, 3 months, or 5 months by contacting a representative by email or live chat 24 hours a day.
During the "cooling-off" period a player's WSOP.com account will be suspended and WSOP.com will take all reasonable measures to make sure the player does not receive promotional offers. This suspension is irrevocable during the "cooling-off" period. The player's WSOP.com account will automatically re-open at the end of the selected "cooling-off" period. A player may withdraw their remaining bankroll during this period.
If, at any stage, a player becomes concerned about his gambling, he can make a request online to be self-excluded from the WSOP.com real-money platform for periods of 1 year or 5 years. A player may request self-exclusion for the aforementioned periods through the My Account page accessible (i) from the My Profile menu within the poker client, or (ii) from the My Account menu for casino.
Players may permanently self-exclude themselves by submitting a request in-person at a location designated by the NJDGE.
Once a player self-excludes, we will block his account. Any new accounts he attempts to open during the period of his self-exclusion will also be blocked as soon as they are detected. In addition, we will take all reasonable measures to make sure the player does not receive any promotional material during this time.
By self-excluding, the player is authorizing the NJDGE to direct all New Jersey Internet gaming licensed permit holders to restrict his gaming activities in accordance with the self-exclusion request and until such time as the NJDGE removes his name from the Self-Exclusion List, in response to such player's application to terminate his voluntary self-exclusion. In the case of a 1 year or 5 year self-exclusion period, a player can only remove himself from the Self-Exclusion List by appearing in person at one of the NJDGE Offices or at the offices or racetracks of the New Jersey Racing Commission. A request for permanent self-exclusion is irrevocable, and the player's account on the WSOP.com real-money platform will not be eligible for reinstatement.
Please note that any request for exclusion from the WSOP.com real-money platform will also apply to all casinos and gambling facilities owned, operated, or managed by the Company and its affiliates. In other words, the player agrees not to gamble or even visit any part of a facility - including gaming areas, gaming floors, restaurants, hotels, pari-mutuel gaming areas, pavilions, entertainment venues, and any other area of a gambling complex - at any property owned, operated, or managed by the Company or its affiliates during the period of his self-exclusion.
Finally, we reserve the right to exclude a player at our discretion if we determine there is a reasonable risk that the player is not gambling responsibly and he refuses to self-restrict or self-exclude.
The following highlights a number of questions a player should ask himself and his loved ones to help identify potential signs of a gambling problem. While these questions are not a diagnostic, psychological, or medical test and should not be used as such, many people who have called gambling help lines have answered yes to one or more of the following questions:
Know when to stop before you start.® If you think you or someone you care about may have a gambling problem, call 1-800-GAMBLER.
For assistance regarding anything else related to WSOP.com, please do not hesitate to contact us.