Legal | Patron Protection
Patron Protection on WSOP.com
In accordance with the regulations issued by the New Jersey Division of
Gaming Enforcement ("NJDGE"), this page provides information which you may
find useful in relation to your gaming activity and your account with us.
Caesars Interactive Entertainment New Jersey LLC ("us") is committed to its
players playing responsibly. Additional information may be found in our Responsible Gaming Policy.
If you or someone you know has a gambling problem and wants help, call
We want all of our customers to enjoy real-money gambling as a planned and
budgeted entertainment option - like an evening out for dinner, the
theater, or a sporting event. But, as with many other things in life, it is
possible to get too much of a good thing. Moderation is the key for all who
- The decision to gamble is a personal choice. No one should feel
pressure to gamble - from others or themselves.
- Gambling should not be perceived as essential to having a good time.
- Limits should be set before starting to gamble. Money spent on gambling
should be considered the cost of entertainment. People should gamble
only with money they can afford to lose. A person who chooses to gamble
should set time and monetary limits and adhere to them.
- There are times when people should not gamble. Certain emotional states
can heighten the risks associated with gambling. Avoid gambling when
feeling lonely, angry, depressed, stressed, or when coping with the
death of a loved one. Similarly, gambling should not be used as a way
to solve personal or family problems, or to impress others. Never
gamble when it interferes with work or family responsibilities, when in
recovery for addictive disorders or dependencies, when the gambling is
illegal, or when trying to make up for prior gambling losses.
- Excessive use of alcohol when gambling can be risky. Irresponsibly
using alcohol can affect a person's judgment and interfere with the
ability to adhere to predetermined limits.
Keep in mind that you always have someone to talk to. You may seek
professional help from the following organizations:
On the WSOP.com real-money platform, a player can set the following limits
on his account:
- Playing time limit
- Deposit limit
- Loss limit
A player can set and adjust his playing time and loss limits on WSOP.com on
the My Account page accessible (i) for poker, from the My Profile menu
within the client, and (ii) for casino, from the My Account menu.
In relation to any decrease to a player's loss limit or playing time limit
such decrease will take effect immediately.
Any increase to a player's: (i) playing time limit- will take effect
subject to his affirmation of any such increase and when the player next
logs into his account, following the conclusion of the calendar day in
which the increase is set; or (ii) loss limit- will take effect once the
applicable time period set has expired and the player logs into his account
following the expiry of such period
A player can set and adjust his deposit limit for a rolling 24 hour period
by selecting "My Account' and then clicking on "Responsible Gaming". All
other deposit limits can be set on the My Account page accessible (i) for
poker, from the My Profile menu within the client, and (ii) for casino from
the My Account menu.
Any decrease to a player's deposit limit will take effect immediately. Any
increase to a deposit limit will take effect 30 days following the player
making the change to his deposit limit and the player logging into his
account following the expiration of the aforementioned 30 day period.
For more information on setting limits please see here.
Risks Associated With Gambling
Gambling can have an impact on a players life, some of the risks associated
with gambling are:
- Losing more money than you budget for.
- Spending more time gambling than you intend.
- Neglecting loved ones.
- Declining self-esteem.
- Increased stress and anxiety.
- Developing a preoccupation with gambling.
- Placing increasingly larger bets in order to get a rush.
- Gambling to escape or to improve your mood.
- Playing to escape from reality.
- Heightened states of euphoria which may affect your judgement.
When Might Gambling Be a Problem?
The following highlights a number of questions a player should ask himself
and his loved ones to help identify potential signs of a gambling problem.
While these questions are not a diagnostic, psychological, or medical test
and should not be used as such, many people who have called gambling help
lines have answered yes to one or more of the following questions:
- Do you lose time from work due to gambling?
- Is gambling making your home life unhappy?
- Is gambling affecting your reputation?
- Have you ever felt remorse after gambling?
- Do you ever gamble to get money to help pay debts or solve other
- Does gambling decrease your ambition or efficiency?
- After losing, do you feel you must return as soon as possible to win
back your losses?
- After a win, do you have a strong urge to continue and win more?
- Do you often gamble until your last dollar is gone?
- Do you ever borrow to finance your gambling?
- Have you ever sold any real estate or personal property to finance
- Are you reluctant to use "gambling money" for normal expenditures?
- Does gambling ever make you careless about the welfare of your family?
- Do you ever gamble longer than you had planned?
- Do you ever gamble to escape worries or trouble?
- Have you ever committed or considered committing an illegal act to
- Does gambling make you have difficulty sleeping?
- Do arguments, disappointments, or frustrations create an urge to
- Do you have an urge to celebrate good fortune with a few hours of
- Have you ever considered self-destructive behavior as a result of your
Myths Associated with Gambling
Players often believe in false myths regarding gambling. While the list
below is by no means an exhaustive list of gambling myths, some of the more
commonly held myths are:
- A player's luck changes the more he gambles.
- If a player increases the value of his bets, he will win his money
- That a player can have a lucky day.
- Tracking previous results can help a player forecast the coming
- If a player plays on more than one casino game or in more than one
poker game at a time, he will increase his chances of winning.
- That a player can develop a special strategy that will help him win.
- Knowing a game well will increase a player's chances of winning.
- It's not possible to become addicted to something like gambling.
- To be a problem gambler a player has to gamble every day.
- If a player can afford to gamble then he can't be a problem gambler.
- Only irresponsible people become addicted to gambling.
- Problem gambling is easy to recognize.
Changing or Resetting Your Password
If you have forgotten your password, you may reset it by selecting
"Forgot/Change Password" from the login screen, providing your username,
and answering the security questions with which you are prompted. You will
receive an email within 72 hours containing a link to reset your password.
You can also change your password by logging into your account, and:
(i) For poker, selecting "My Profile" from the menu, and choosing "My
(ii) For casino, selecting "My Account" from the menu and choosing "My
From there, you can choose a new password, and click "Save Changes" to
complete the process.
In accordance with New Jersey regulations, you may elect to activate
"strong authentication" log in protection for your account. Once enabled,
the strong authentication feature will apply any time you log in to your
account, until you choose to disable the feature. To activate strong
authentication, go to the "My Account - Change password" page.
You may email firstname.lastname@example.org at any time if you require assistance.
To file a complaint with us please email email@example.com, and include all relevant facts and circumstances. You are required to use all
reasonable means to resolve complaints pertaining to the provision of online gaming services directly with us. If you have exhausted all such reasonable
means, you may use the NJDGE's Internet Dispute Form.
Terms of Service
The WSOP.com Terms of Service can be found here.
Account and Game History
You can obtain account and game history by logging into your account on
(i) For poker: from your PC client, choose "My Profile" and then select
"Game History" to view the results of games you have played; from your
mobile device, you will be able to visually replay the hands you have
played on your current table by clicking the "Replay" icon.
(ii) For casino, choosing "My Account", and then selecting "My History" to
view the results of games you have played. Selecting "Account Statement"
(for either poker or casino), will allow you to generate reports showing
all transaction and game play detail.
Estimated Withdrawal Times From Your Account
|Method of Withdrawal
||Withdrawal Request Awaiting Process
|Bank Transfer (ACH)
||Up to two business days
||Up to four business days
||Up to two business days
||Up to four business days
||Up to two business days
If your address is in:
(i) USA and Canada- up to 5 business days;
(ii) UK - up to 7 business days;
(iii) Europe (other than UK) - up to 9 business days; or
(iv) Rest of World- up to 15 business days.
The times stated above are only an estimate of the period in which your
withdrawal requests will be processed and received. All withdrawal requests
may be subject at our sole discretion to fraud prevention checks and
For information regarding WSOP.com's Withdrawal Policy which includes the
withdrawal time frames from Caesars Atlantic City Cashier's Cage please see
It is a criminal offense for persons under the age of 21 to gamble. Anyone
who facilitates a person under the age of 21 to gamble has committed a
criminal offense, and shall be prohibited from Internet gaming.
It is your responsibility to configure your client terminal's auto-lock
feature to protect your client terminal from unauthorized use.
You are prohibited from allowing any other person to access or use your
account on WSOP.com.
Federal Prohibitions and Restrictions
There are several Federal prohibitions and restrictions regarding Internet
gaming which include, but are not limited to, 18 U.S.C. §§ 1084
et seq. (the "Wire Act") and 31 U.S.C. §§ 3163 through 3167 (the
"Unlawful Internet Gaming Enforcement Act"). It is a Federal offense for
persons physically located outside of New Jersey to engage in Internet
wagering through a New Jersey casino, unless explicitly authorized by the
New Jersey Division of Gaming Enforcement.
Last updated: Mar 24th, 2017