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We take our members' questions and comments seriously, so if you have anything to say or ask about our real money, online poker site,, please don't hesitate to get in touch via email 24/7


For support with your online Account:

We always try to get back to you within 72 hours.



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What is WSOP's formal complaints procedure?

We are committed to ensuring our players receive a high standard of service. If at any point you are dissatisfied with the service you've received, or the way your issue has been dealt with, you can make a formal complaint by writing to, detailing your complaint.

Internet Gaming Disputes & Inquiries

In accordance with N.J.A.C. 13:69O-1.2r, a DISPUTE is an "unresolvable complaint after all reasonable means have been exhausted by the casino license permit holder." All Internet Dispute Forms filed with the Division must be accompanied with a copy of the original complaint filed with the casino license permit holder and the response which led to the filing of the dispute form.The New Jersey Division of Gaming Enforcement requires all operators to have effective systems in place for receiving, recording, managing and investigating Internet gaming customer complaints. You must first file a complaint directly with the casino following the procedure identified on their website. ALL complaints must be filed and a response received from the casino license permit holder BEFORE AN INTERNET DISPUTE FORM IS FILED WITH THE DIVISION.

Internet Gaming Dispute Form

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